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IT Support Analyst

Please Note: The application deadline for this job has now passed.

Job Introduction

We have a fantastic opportunity for an IT Support Analyst to join our Business Processes department at BRUSH. The successful candidate will support the BRUSH IT Strategy within the service delivery and cyber security area. You will also be responsible for providing end user support in relation to service delivery, cyber incidents, defining polices and project support for infrastructure projects.

Please note that this position can be based in any of our UK offices based in the following locations:

  • Leicestershire (Ashby-de-la-Zouch or Loughborough)
  • South Wales (Blackwood)
  • Cambridgeshire (Eaton Socon)

Role Responsibility

  • Support relating to incidents raised by users
  • Technical trouble shooting skills and knowledge
  • Perform remote troubleshooting for end users
  • Provide accurate information on IT products and services
  • Assist in the creation of training manuals
  • Documentation of IT processes and policies
  • Identify and suggest possible improvements on procedures
  • Keep up to date with the latest security and technology developments
  • Assist in the investigation of security alerts and provide incident response
  • Monitor identity and access management, including monitoring for abuse of permissions by authorised system users
  • Generate reports for both technical and non-technical staff and stakeholders
  • Maintain an information security risk register and assist with internal and external audits relating to information security
  • Monitor and respond to 'phishing' emails and 'pharming' activity
  • Assist with the creation, maintenance and delivery of cyber security awareness training for colleagues
  • Give advice and guidance to staff on issues such as spam and unwanted or malicious emails

The Ideal Candidate

Qualifications:

  • Degree of equivalent

Skills & Experience: 

  • End user support
  • Cyber/information/network security
  • Computer science
  • MS Azure/Cloud
  • Hybrid On-Prem/Cloud Infrastructure
  • Computing and Information Systems
  • Software/Electrical/Network engineering
  • Experience with hybrid environments including on-premises and cloud services
  • Experience of documenting processes, standard operating procedures & work instructions
  • Knowledge and understanding of IT Strategy and infrastructure, Information Management and Governance and IT Security
  • Knowledge of PC and software applications including Windows, MS Office and MS Project
  • Stakeholder management skills
  • Ability to collaboratively solve complex problem

About the Company

The BRUSH Group is the world’s largest independent manufacturer of generators above 20MVA. With a comprehensive range of products and services including transformers, switchgear and control & monitoring systems, BRUSH is your ideal partner for electric power generation, distribution monitoring and control.

BRUSH Group

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Notice to third party recruitment agencies

Please note that BRUSH Group does not accept unsolicited CVs from recruiters of employment agencies. Without the authorisation of the Group Talent Acquisition Manager to submit CVs for that role, BRUSH Group will not agree to payment of any referral or recruiter fee.

In the event of a recruiter or agency submitting a CV or candidate, without the prior authorisation of the Group Talent Acquisition Manager, BRUSH Group explicitly reserves the right to pursue and hire those candidates without any financial obligation to the recruiter or agency.

Any unsolicited CVs, including those submitted direct to hiring managers, are deemed to be the property of BRUSH Group.