Představení pracovního místa

The Application Support Analyst, working within the Applications Team, is a key player in supporting the Business Processes Strategy: thriving for excellence, driving a culture of harmonisation & continuous improvement, and adding value to the Business.

The role will act as the primary contact for a set of dedicated ERP systems and applications, being responsible for the support and control. Documenting the scope and rules applicable to those systems, providing, and ensuring a consistent approach to change to support the systems’ integrity – acting as the advisor and custodian of the process quality & standards throughout, working closely with all key stakeholders whilst maintaining a high degree of customer satisfaction.

Odpovědnost role

TECHNICAL OWNERSHIP

• Support ERP applications configurations (technical, security & user permissions – where/when applicable)
• Assist in enhancing the structure of the data, its accuracy and effectiveness, the current setup and reporting
• Administer issue tracking and change requests
• Administration of all development, test and production environments
• Monitoring of the performance and daily tasks.
• Create and drive data strategy to support system reporting requirements
• Support systems implementations and hypercare activities – as/when required

PROCESS CONTROLS

• Ensure the Management of Change process is being adhered to
• Ensure the appropriate levels of controls are in place and being communicated ahead of the Solution being deployed
• Ensure the controls are being adhered to; through clear communication with the Team and business stakeholders

BUSINESS ENGAGEMENT AND COLLABORATION

• Define clear lines of communication and engage with the Business accordingly
• Support functional and cross-functional workshops to drive process adoption and process adherence
• Collaborate with the Business partners to provide guidance and establish best practice with regards to Systems/Applications management.
• Support ongoing Business Processes activities, in line with the strategy

OTHER

• Support ongoing Business Processes activities, in line with the strategy
• Support M&A integration activities

Ideální kandidát

Qualifications:

• ERP System Administration (Preferably Navision/Business Central/Sage X3)
• Data architecture – Report writing (Crystal Reports/Business Intelligence/Jet Reports)
• Change Management; manage & enable the change management across all Stakeholders
• Experience in documenting processes, specifications, policies, standards
• Experience of leading workshops, data collation, validation and confirming requirements
• Experience of leading process change; proactive approach to developing and enhancing business processes

Skills:

• Experience of LEAN practices Leadership skills
• Excellent attention to detail
• Excellent communication, interpersonal and organisational skills
• Stakeholder management skills, including ability to influence and solve conflicts
• Ability to work effectively within both on-site and remote teams
• Ability to manage upwards clearly articulating areas of support and concerns
• Proactive approach to developing and enhancing business processes
• Ability to manage change often at pace
• Ability to multitask & prioritise in an ambiguous work environment.
• Creative problem solver; ability to collaboratively solve complex problem
• Ability to assess & recommend appropriate solution for business requirements
• Take ownership of deliverables and drive effective decision making
• Self-motivated, ability to work using own initiative to proactively influence solutions

O společnosti

BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.

A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.

BRUSH Group