Job Introduction

We are currently seeking a Field Service Manager to join our Service department at BRUSH based in Ashby-de-la-Zouch, Leicestershire. The successful candidate will be responsible the management of in-house and external Service Engineer operations. You will also be responsible for leading a group of engineers operating on a worldwide basis focusing on utilisation and supporting the Group Field Service team.

Role Responsibility

• Support the Operations Director for Group Filed Service in the management of Field Service Operations from the UK.
• Support sales and service activities on site, as and when required.
• Assist Tendering Engineers as and when required to compile quotes in a timely manner.
• Liaise with project management groups once projects have been handed over.
• Ensure the correct technical data is forwarded to the Service Engineers in a timely manner and site activities are managed.
• Producing a professional on time delivery and execution of the contract.
• Assist in the production of method statements and risk assessments regarding on site working.
• Identify tooling required for onsite activities.
• Identify training needs for Service Engineers and work in tandem with the Training Manager to ensure these requirements are met.
• Mentor Service Engineers and offer support and guidance.
• Complete administration as and when required in order to co-ordinate and allow Engineer movements.
• Support Service Engineers (when at site in the resolution of technical issues arising at site) in a timely manner in order that jobs may progress in a professional manner.
• Attend meetings both in-house and at site with the client as and when required.
• Maintain and update the Service Engineers movements schedule.
• Responsible for quality systems and updating of quality records as required.
• Responsible for budget requirements as well as  time and attendance records.
• Team and individual management of staff in accordance with BRUSH policy and procedures.

The Ideal Candidate

Qualifications:

• Ideally degree HNC/HND in Electrical or Mechanical Engineering

Skills & Experience: 

• Must be fully conversant with onsite systems of work preferably with personal site experience.
• Must be able to interpret engineering drawings relevant to given assignments.
• Computer literate with the ability to maintain accurate records.
• Ability to work with IT systems.
• Should possess a comprehensive knowledge of BRUSH products.
• Relevant experience in a similar industrial environment role.
• Adaptable and an effective manager.
• Ability to build and maintain effective working relationship at all levels.
• Effectively communicate with team members.
• Problem solver with a methodical approach and an eye for detail.
• Have a flexible approach.

About the Company

The BRUSH Group is the world’s largest independent manufacturer of generators above 20MVA. With a comprehensive range of products and services including transformers, switchgear and control & monitoring systems, BRUSH is your ideal partner for electric power generation, distribution monitoring and control.

BRUSH Group