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Field Service Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

We are currently seeking a Field Service Manager to join our Service department at BRUSH based in Ashby-de-la-Zouch, Leicestershire. The successful candidate will be responsible the management of in-house and external Service Engineer operations. You will also be responsible for leading a group of engineers operating on a worldwide basis focusing on utilisation and supporting the Group Field Service team.

Role Responsibility

  • Support the Operations Director for Group Filed Service in the management of Field Service Operations from the UK.
  • Support sales and service activities on site, as and when required.
  • Assist Tendering Engineers as and when required to compile quotes in a timely manner.
  • Liaise with project management groups once projects have been handed over.
  • Ensure the correct technical data is forwarded to the Service Engineers in a timely manner and site activities are managed.
  • Producing a professional on time delivery and execution of the contract.
  • Assist in the production of method statements and risk assessments regarding on site working.
  • Identify tooling required for onsite activities.
  • Identify training needs for Service Engineers and work in tandem with the Training Manager to ensure these requirements are met.
  • Mentor Service Engineers and offer support and guidance.
  • Complete administration as and when required in order to co-ordinate and allow Engineer movements.
  • Support Service Engineers (when at site in the resolution of technical issues arising at site) in a timely manner in order that jobs may progress in a professional manner.
  • Attend meetings both in-house and at site with the client as and when required.
  • Maintain and update the Service Engineers movements schedule.
  • Responsible for quality systems and updating of quality records as required.
  • Responsible for budget requirements as well as  time and attendance records.
  • Team and individual management of staff in accordance with BRUSH policy and procedures.

The Ideal Candidate


  • Ideally degree HNC/HND in Electrical or Mechanical Engineering

Skills & Experience: 

  • Must be fully conversant with onsite systems of work preferably with personal site experience.
  • Must be able to interpret engineering drawings relevant to given assignments.
  • Computer literate with the ability to maintain accurate records.
  • Ability to work with IT systems.
  • Should possess a comprehensive knowledge of BRUSH products.
  • Relevant experience in a similar industrial environment role.
  • Adaptable and an effective manager.
  • Ability to build and maintain effective working relationship at all levels.
  • Effectively communicate with team members.
  • Problem solver with a methodical approach and an eye for detail.
  • Have a flexible approach.


About the Company

The BRUSH Group is the world’s largest independent manufacturer of generators above 20MVA. With a comprehensive range of products and services including transformers, switchgear and control & monitoring systems, BRUSH is your ideal partner for electric power generation, distribution monitoring and control.


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Notice to third party recruitment agencies

Please note that BRUSH Group does not accept unsolicited CVs from recruiters of employment agencies. Without the authorisation of the Group Talent Acquisition Manager to submit CVs for that role, BRUSH Group will not agree to payment of any referral or recruiter fee.

In the event of a recruiter or agency submitting a CV or candidate, without the prior authorisation of the Group Talent Acquisition Manager, BRUSH Group explicitly reserves the right to pursue and hire those candidates without any financial obligation to the recruiter or agency.

Any unsolicited CVs, including those submitted direct to hiring managers, are deemed to be the property of BRUSH Group.