Job Introduction

To ensure the smooth running and professional standard across the whole site and oversee the customer experience, for all internal and external customers, in a cost effective and efficient manner.

Role Responsibility

• To ensure a first class service experience is received by all customers through various communication channels.
• Deliver and reinforce a ‘customer driven’ culture of continuous improvement to ensure that the highest possible service level is consistently received.
• Coach and liaise with all relevant stakeholders across the business to promote a self-service approach to managing customer expectations.
• Ensure postal distribution is maintained on a regular basis dependant on customer requirements.  Including exploring alternative solutions if required.
• Co-ordinate lunch, room and relevant PPE requirements.
• Liaise with local, national or global external providers in order to ensure the site runs in a seamless and cost-effective manner.
• Other internal business administration tasks as requested, on an ad hoc basis.
• Management of the company telephone switchboard and reception area in line with agreed service level targets.
• Be accountable for department costs and explore alternative cost-effective approaches whilst maintaining required service levels.
• Arrange and coordinate any site issues reported in a professional and timely manner, including relevant communication to site users if appropriate.  Out of normal working hours support may be required in some circumstances.
• Carry out any other reasonable duties as required fulfilling business requirements.

• All employees have a legal duty to take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work and to observe and follow the relevant systems, rules and methods of working
• Ensure all data protection activities of personal and special category data; pertaining to current employees, customers and all other external stakeholders, are done so in line with the company’s data Protection Policy. 
• To maintain confidentiality at all times.
• The job description is not to be regarded as exclusive or exhaustive and you may be required to undertake various duties as may reasonably be required of you by the Company.

The Ideal Candidate

Qualifications or Functional Experience

• Proven experience in a customer facing role
• Demonstrable experience in facilities management and/or coordination
• Experience within a Manufacturing/Engineering environment desirable
• GCSE standard or equivalent in Maths and English

Knowledge/Skills

• Excellent knowledge of Microsoft Office programmes (Word, Excel, Outlook etc)
• Familiarity with Internet / Intranet applications
• Outstanding organisational skills with a proven record of managing a diverse range of demands at once in a calm, professional manner

Personal Attributes

• Demonstrate the highest level of professionalism at all times
• First class verbal communication skills
• Excellent standard of presentation
• Customer focussed (internal and external customers)
• Focussed on quality and able to demonstrate attention to detail

• A Flexible approach
• A Proactive approach
• Trustworthy
• Ability to work and remain calm/professional under pressure
• Ability to coordinate several tasks and demands at any time
• The flexibility to adjust working hours or be available out of normal office hours
• Problem solving skills with the ability to think quickly and methodically as required
• Excellent Interpersonal skills

• Previous experience of working autonomously and as part of a team
• The attitude and will to want to make a difference

About the Company

The BRUSH Group is the world’s largest independent manufacturer of generators above 20MVA. With a comprehensive range of products and services including transformers, switchgear, portable generating sets and control & monitoring systems, BRUSH is your ideal partner for electric power generation, distribution monitoring and control.

BRUSH has been a key figure within Electrical Engineering for over 130 years, offering a wide range of ‘electrical machines’, and providing our customer chain with the highest calibre equipment and after sales service.

Here at BRUSH we are very proud to offer:

• A very competitive salary
• Private Pension

• Overnight/daily allowances (for certain roles)
• Company vehicle (for certain roles)
• Great development opportunities

BRUSH Group